Hi Daniel! Sorry for the delay in responding to your inquiry. This actually sounds like more of a technical issue than a botany issue, if I've understood you correctly. Once you've plugged your sensor in at the end of a reading, your web browser should automatically launch and show you that reading's feedback. Please let me know if this is not the case, by submitting our Support form or sending an email to support[at]plantsense[dot]com.

Hi Naomie, I'll be sending you an email directly to take care of this issue! Cheers, Noam / EasyBloom Support

Hey Vanessa, no need to feel silly! Before you do anything, please make sure you have the latest EasyBloom Companion installed. Point your browser to http://easybloom.com/go to download the latest version (it was last updated on Thursday, April 15th). When you plug in your EasyBloom Plus, the new companion will recognize the new fertilizer capability and pull up a subscription option when it launches the website. If you choose not to subscribe at that point in time, you can always opt in later at the My Profile page. Hope this helps! Regards, Noam / EasyBloom Support

3. Any previously uploaded readings are stored in your account on our web server, so should you need to uninstall/reinstall the EasyBloom software, you would not lose any data in the process. Best regards, Noam / EasyBloom Support

2. If your sensor was soaked by water, the problem is usually resolved by disconnecting the soil sensor from the main sensor and leaving it in a warm, dry, indoor location for a day or two.

1. The EasyBloom Plant Sensor is not waterproof. However, it is water-resistant, designed to withstand most typical weather conditions (including moderate rain). That said, we recommend you avoid exposing the sensor to direct streams of water whenever possible.

Hi Becky, Sorry for the delay in responding to you! For best response time on support issues, please submit a support request via email (http://easybloom.com/support/support.html). As for your issue, I'm going to address it piecemeal:

Hi Ivar, we haven't seen this problem among our other users. Our engineer team is actively researching this issue. We'll contact you as soon as we have a lead!

Hi Eleanor, I wrote to you back in August with my suggestion, but never heard back. Sorry to hear you're still having trouble with our product! The symptoms you've described are not detailed enough for me to know exactly what is wrong.. Please write back to me at support@plantsense.com with the following information, so I can better assist you in resolving this promptly! 1) Does the sensor respond in any way when you push the Start/Stop button? 2) Does the sensor LED respond in any way upon plugging the sensor into your computer's USB port? Thank you for bearing with us. Regards, Noam / EasyBloom Support

Hi Andrew, I've taken a look at your data on our backend. The reason you are seeing this message is that your sunlight readings do not jibe with the timezone corresponding to the zipcode you've registered on our site. Are you by chance using the sensor outside of the United States? I'm afraid EasyBloom does not work outside of the 50 US states. Regards, Noam / EasyBloom Support